Issue
You click on a Microsoft Office document inside a SharePoint Document Library and the browser crashes.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 10/08/2007
Time: 14:47:01 AM
User: N/A
Computer: PC001
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting module
kernel32.dll, version 5.1.2600.2945, fault address 0x00012a5b.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 6b 65 72 6e 65 in kerne
0038: 6c 33 32 2e 64 6c 6c 20 l32.dll
0040: 35 2e 31 2e 32 36 30 30 5.1.2600
0048: 2e 32 39 34 35 20 61 74 .2945 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 31 32 61 35 62 00012a5b
0060: 0d 0a ..
Cause
Components of Microsoft Office 2003 and 2007 Microsoft Office system have been/are installed on the same computer. (eg. you have Office 2003 and SharePoint Designer 2007)
Solution
- Close all running instances of Internet Explorer
- Delete C:\Program Files\Microsoft Office\Office12\OWSSUPP.DLL
- Run the "Microsoft Office Diagnostics" Tool
- Start > All Programs > Microsoft Office > Microsoft Office Tools > Microsoft Office Diagnostics
- (The Diagnostics Tool will restore the OWSSUPP.DLL when diagnosing all packages)
Applies To
- Internet Explorer 6, Internet Explorer 7
- Office 2003, Office 2007
- Windows SharePoint Services 3.0, Microsoft Office SharePoint Server 2007